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Terms & Conditions
Last Updated: 30 June, 2025
Welcome to Craftooz.com, your global destination for authentic Indian and Nepali handicrafts. These Terms &
Conditions govern your use of our website and services. By accessing or purchasing from Craftooz, you agree to
the terms outlined below.
1. About Craftooz
Craftooz is a network-based B2C platform dedicated to supplying handcrafted, traditional, and authentic
Indian & Nepali handicrafts directly from artisans to customers around the world. We take pride in preserving
culture and craftsmanship through ethical sourcing and global shipping
2. Website Use
- You must be at least 18 years old to use or make a purchase on this website
- By using Craftooz.com, you agree to use the platform for lawful purposes only.
- You must not misuse the website or attempt to gain unauthorized access to our systems
3. Intellectual Property Rights
- All website content (product images, text, designs, logos, and graphics) is the intellectual property of Craftooz or its licensors.
- You are not allowed to copy, reproduce, sell, or distribute any part of our content without written permission.
- You are granted a limited license to view and use the site for personal, non-commercial purposes only.
4. Orders & Payment
Depending on your location (e.g., EU, California), you may:
- All prices are displayed in the applicable currency and may include or exclude shipping and tax charges.
- Orders are confirmed only after successful payment.
- We use secure third-party payment gateways to protect your financial information.
5. Shipping & Delivery
- We ship globally using trusted courier services.
- Delivery times may vary depending on your location and product availability.
- We are not responsible for delays due to customs or external shipping issues.
6. Returns & Refunds
- Due to the handmade nature of our products, minor imperfections may exist, which add to their uniqueness
- Return requests must be made within 7 days of receiving the product.
- We reserve the right to approve or deny returns based on our return policy.
7. Restrictions
You agree not to:
- Reproduce or republish any Craftooz content elsewhere.
- Sell or sublicense website content
- Damage, hack, or disrupt the website
- Use Craftooz.com for misleading, fraudulent, or illegal activities
- Upload or post any offensive, abusive, or copyright-infringing material
8. Your Content
If you share reviews, images, or testimonials, you grant Craftooz the right to use, display, or promote this
content on our platforms and marketing materials.
You are solely responsible for the content you provide.
9. Limitation of Liability
Craftooz and its affiliates will not be liable for any direct or indirect losses or damages arising from:
- Use or inability to use the website
- Product availability or delivery issues.
- Technical failures or website errors
10. Changes to Terms
We may update these Terms at any time. Your continued use of the site means you accept any changes made.
It is your responsibility to review this page periodically.
11. Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved under the jurisdiction of courts
located in New Delhi, India.
8. Contact Us
For questions, data requests, or complaints:
Email: care@craftooz.com
Address: H507, Adore (Backside of Accord) Sector-86, Faridabad, Haryana
For EU residents: You may lodge complaints with your local Data Protection Authority (DPA).
