Free shipping on orders over $100!
Craftooz – Online Delivery & Shipping Policy
At Craftooz, we take great care in packing and delivering your handcrafted products safely and efficiently. Our
team ensures your orders are shipped using the most reliable and secure delivery channels.
1. Shipping Details
- Shipping Destination: International (Worldwide)
- Products Dispatched From: Multiple artisan locations and warehouses across India/Himalayan Nepal.
- Shipping Charges (Offline/Custom Orders): Will be informed based on actuals or specific order requirements.
2. Delivery Timeline
- Metro Cities (India): 5 – 6 business days.
- Rest of India: 7 – 10 business days.
- International Orders: Estimated 10 – 21 business days (based on destination and customs processing).
3. Pricing
All listed prices and order values are inclusive of applicable taxes unless mentioned otherwise
4. Delays and External Factors
Delivery timelines may be affected due to unforeseen circumstances including courier delays, adverse weather,
strikes, or local lockdowns at the delivery pin code
5. Address Change
- Changes to the delivery address can be made only if the order has not been shipped, and the new address must be within a serviceable area.
- Please email us at: care@craftooz.com
6. Order Cancellation
- Orders can be canceled only before dispatch.
- To request cancellation, please write to: orders@craftooz.com
7. Order Confirmation & Tracking
You will receive an order confirmation and tracking details at your registered email address once your order is
processed and dispatched
8. Complaints & Damages
You will receive an order confirmation and tracking details at your registered email address once your order is
processed and dispatched
9. International Shipping
We ship heavy and high-value products internationally. Shipping charges (including shipping, customs, and
insurance) will apply. Please contact our customer service team to select products and receive a custom
shipping quote.
8. Contact Us
For questions, data requests, or complaints:
Email: care@craftooz.com
Address: H507, Adore (Backside of Accord) Sector-86, Faridabad, Haryana
For EU residents: You may lodge complaints with your local Data Protection Authority (DPA).
