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Craftooz Privacy Policy
Last Updated: 30 June, 2025
At Craftooz (“we,” “us,” or “our”), we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website craftooz.com or purchase our handmade products. By using our site, you consent to the practices described below.
1. Information We Collect
A. Information You Provide Directly
- Order Details: Name, email, shipping/billing address, phone number, and payment information (processed
securely via RazorPay) - Account Data: If you create an account, we store your login credentials and order history
- Communications: Emails, chat logs, or feedback submitted to our customer service team.
B. Data Collected Automatically
- Cookies: Small text files that improve site functionality (e.g., remembering cart items). You can disable
cookies via browser settings - Analytics: Non-identifiable data (e.g., pages visited, device type) via tools like Google Analytics
- IP Address/Location: Used for fraud prevention and regional compliance (e.g., tax calculations).
2. How We Use Your Information
- Order Fulfillment: To process payments, ship products globally, and provide tracking updates
- Customer Support: To respond to inquiries, returns, or complaints
- Marketing: To send promotional emails (only if you opt in). Unsubscribe anytime via the email footer
- Improvements: To analyze trends, fix errors, and enhance user experience
3. Data Sharing & Third Parties
We do not sell or rent your data. Limited sharing occurs with:
- Shipping Partners: (e.g., DHL, FedEx) to deliver orders.
- Payment Processors: (RazorPay) for secure transactions.
- Legal Compliance: If required by law (e.g., court orders).
4. Your Rights & Choices
Depending on your location (e.g., EU, California), you may:
- Access/Correct Data: Request a copy of your data or update inaccuracies.
- Delete Data: Ask us to erase your personal information (exceptions may apply for legal records).
- Opt Out: Withdraw consent for marketing emails or cookies.
To exercise these rights, contact us at care@craftooz.com.
5. Data Security
- Encryption: SSL/TLS encryption for all data transfers.
- PCI Compliance: Payment details are processed via PCI-DSS compliant gateways (we never store raw credit card numbers).
- Staff Training: Limited access to sensitive data.
6. International Data Transfers
As a global business, your data may be processed outside your country. We ensure protections via:
- Standard Contractual Clauses (for EU/UK transfers)
- Vendor agreements requiring GDPR/CCPA compliance.
7. Policy Updates
We may revise this policy periodically. Changes will be posted here, with the “Last Updated” date adjusted.
Continued use of our site constitutes acceptance.
8. Contact Us
For questions, data requests, or complaints:
Email: care@craftooz.com
Address: H507, Adore (Backside of Accord) Sector-86, Faridabad, Haryana
For EU residents: You may lodge complaints with your local Data Protection Authority (DPA).
